I mean the dude that got demoted came off as a real jerk, it’s hard to empathize. Also it’s not like dude is dead, he just got fired (and he got paid handsomely for it).

Yeah that’s the standard operating procedure for all these services: enter the market cheap with awesome features, once you have a foothold increase the prices, then lock existing features behind a more expensive premium tier, increase the prices even more, remove more features, add multiple tiers that all have “holes” in the features somebody could reasonably want so one must buy multiple tiers and/or buy the platinum plan, cut down on costs like “giving the service your users paid for”, add a superior platinum tier, make a creeptocoin