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Joined 3 months ago
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Cake day: January 14th, 2025

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  • We did have well over 100 tickets in the queue, now they split the support team into multiple sub support teams and each sub team has fewer tickets in their own queue. The total number is still massive but compartmentalising the problem makes most of it go away! I can filter it down to such a degree my queue is almost single figures by just ignoring everything else because that is someone elses problem.

    Also my sub team doesn’t have anyone to cover 1st line on some products so I am covering 1st line there as well as 2nd line. Upside is my stats look brilliant now that I am doing all the password reset tickets.





  • Korhaka@sopuli.xyztoAsk Lemmy@lemmy.worldWhy is everything shit?
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    13 days ago

    You are focusing on negative news. Stop doing that. There are also plenty of good things as well but they rarely get talked about. For example, we now produce more new solar power production in a day than we did in a year a couple of decades ago. Production is increasing. The average person in the UK (where I live so I would focus on that a bit more) produces less than half the CO² than they did in 2000, which is its self a bit less than was produced decades before. We actually produce less than the global average now.

    There is an increasing push on heat pumps now, its likely still in its early phases. I got one a bit over a year ago and its great. So much misinformation about them online though. Which I wouldn’t be surprised if its pushed by the gas industry.