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At my multinational, we typically hire in the hundreds every month for customer service. It’s like a $15/hr job, very baseline entry level, no experience needed. Because of that, there’s a constant churn. Most folks go for a year and leave for other jobs, or get promoted.
Last year was the start of us rolling out AI tools. According to the year end report, our “customer score” skyrocketed, which tells the bosses that AI is great for customer service. Also a few months ago, I noticed we weren’t refilling Customer Service jobs as fast anymore.
So these are the people who are getting squeezed out.
I have to confess. I still scroll Reddit from time to time (no longer use my account), and the front page just has a lot more variety. There’s still a lot of bot content from the occasional AITA that’s purely clickbait to the reposts.
I do like that comments and conversations are better here. I’m seeing familiar names and I like it.