It’s gotten to the point where you need to have an attorney on retainer just to get real answers from these companies. Instead of saying you’ll get an attorney to the underpaid customer service rep with no power who can’t care less and people threaten legal actions with no follow through constantly… an actual attorney sending a letter calling the company out for their failure to address your issues gets you put into a separate system where they know you actually have representation they want to avoid.

Those monthly retainer services are surprisingly cheap too if you just need something verified or a notice sent once in a while. Many companies even offer discounted legal retainer services as part of their benefits packages.