Haha, i’d write a thousand pages of documentation before entering ticket hell. I fact I do put a lot of information into the ticket - they still won’t read it though and i’ll have to repeat myself 15 times to 5 different people.

The solution to this problem. . . I have no idea, but I’m sure they’ll appoint another delivery manager who will get hired by the ones who already know fuck-all to know less than them.

I’ve found that the few managers who want documentation, get documentation, and the others who want tickets and “story points”, get tickets and fictional bullshit - in general.___