Honestly, this isn’t even an AI issue, people have been doing that long before AI became a thing
Getting a ticket “I need you to change blah” and the request is either nonsense or “fixes” something unrelated to what the user is actually experiencing, but they’re so sure they know
This weirdly is way worse when you support technical teams, it makes it pretty clear how much Dunning Kruger is going around in IT… But yeah, AI is making it so much worse
When I was selling Apple gear, there was a lady who told another customer in front of me as I was talking to them, that Mac’s can’t get viruses lol
I have noticed though, that yeah… The same overconfident donkeys that exist everywhere else, are now in IT telling IT people that their toddlerbot is smart
Honestly, this isn’t even an AI issue, people have been doing that long before AI became a thing
Getting a ticket “I need you to change blah” and the request is either nonsense or “fixes” something unrelated to what the user is actually experiencing, but they’re so sure they know
This weirdly is way worse when you support technical teams, it makes it pretty clear how much Dunning Kruger is going around in IT… But yeah, AI is making it so much worse
When I was selling Apple gear, there was a lady who told another customer in front of me as I was talking to them, that Mac’s can’t get viruses lol
I have noticed though, that yeah… The same overconfident donkeys that exist everywhere else, are now in IT telling IT people that their toddlerbot is smart