I wish users would report their problem istead of what they think is the solution. It’s more like: Hey support, I need a floorplan of the building containing positions of all electrical wiring. High priority, department is at a complete stop rn!
That sounds roughly related. I see ones like: excel file broken!!! Actual issue: it’s dark so the computer screen is too bright and when they put sunglasses on due to the brightness, they can’t read the numbers. Solution is to turn the lights on.
I wish users would report their problem istead of what they think is the solution. It’s more like: Hey support, I need a floorplan of the building containing positions of all electrical wiring. High priority, department is at a complete stop rn!
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That sounds roughly related. I see ones like: excel file broken!!! Actual issue: it’s dark so the computer screen is too bright and when they put sunglasses on due to the brightness, they can’t read the numbers. Solution is to turn the lights on.