• auzy1@lemmy.world
    link
    fedilink
    arrow-up
    121
    arrow-down
    1
    ·
    16 hours ago

    I’m going to lose my mind if I get any more support tickets where someone has cut and pasted the output from Claude instead of telling me what the problem actually was.

    My job has basically turned into guessing what bad info Claude has given

    • jj4211@lemmy.world
      link
      fedilink
      arrow-up
      21
      ·
      11 hours ago

      My god, had someone send in a merge request with utter garbage, with Claude describing some nonsensical “root cause” as to why a function didn’t work. Claude made two changes:

      • If the current scheme failed, use an entirely different scheme it claimed the software supports that does not work and was never documented as a way to work.
      • If that scheme fails, swallow the error and don’t report the problem, leaving the problem silently in place but out of the user’s view at least for a short while. This is actually the change that ‘fixed’ the problem.

      So I needed to know the debug data for what really went wrong, but the submitter got all pissy and said Claude already sorted it out and why can’t I just accept their slop merge request as-is, refusing to believe that all it did was catch and silently drop any and all errors associated with the code instead of fixing it. Wouldn’t run the procedure I stated would show them they had messed up data as a result of their ‘fix’.

    • tempest@lemmy.ca
      link
      fedilink
      arrow-up
      31
      ·
      15 hours ago

      Just complete the AI slop trough and copy and paste the ticket back into Claude to fix and open an MR and then have Claude review it and merge and then when there is a bug repeat the process.

      I honestly don’t know what people are thinking, both employees and employers when people start copy pasting LLM shit. Why do I need you if all you are is a glorified macro? I strongly suspect the human is there to be the fall guy when the LLM invariably does something really stupid.

        • 𝕱𝖎𝖗𝖊𝖜𝖎𝖙𝖈𝖍@lemmy.world
          link
          fedilink
          arrow-up
          4
          arrow-down
          1
          ·
          6 hours ago

          Tom still used AI — and that’s fine. Encouraged, even … This is kinda only half serious. AI is great — use it all day. Just don’t be a pipe. 🥩

          That site is still promoting AI. So close, so damn close

      • kibiz0r@midwest.social
        link
        fedilink
        English
        arrow-up
        9
        ·
        13 hours ago

        I strongly suspect the human is there to be the fall guy when the LLM invariably does something really stupid.

        This has a term, actually! “Accountability sink”.

        Yes, like a heatsink in a computer, your job is to soak up all the damaging and unwanted aspects of what the “real” and “valuable” main components decide to do, so that consequences never reach any decision-makers.

        Fun!

        • StabbingSky@lemmy.zip
          link
          fedilink
          arrow-up
          2
          ·
          11 hours ago

          Decision makers are often set up as the “fall guy”, but the consequences are getting a huge severance package and an even more lucrative c-suite position at another company.

          Honestly, until recently the PotUS was a fall guy for most of congress’s shit

    • criss_cross@lemmy.world
      link
      fedilink
      arrow-up
      6
      ·
      13 hours ago

      I don’t even get tickets. I get tagged into a slack thread full of slop trying to guess why I am here and what I’m supposed to do.

    • jaybone@lemmy.zip
      link
      fedilink
      English
      arrow-up
      5
      ·
      14 hours ago

      I have narrowed the containment of the isolation.
      Now I’m verifying the resolution path of the indicators.
      Permission to accumulate the resolution of the transformation.

      I know what all of those words mean individually…