Plenty of times at work, I see people give an apology for something they had no control over, or did have control over but were acting in good faith, so they’re quick to start dropping apologies to management especially, hoping that it will diffuse the situation. I’m quick to step in with “naw fuck that, this isn’t on you, let’s figure out what happened and why so we can stop it from happening again”
Most healthcare settings embrace that kind of no-fault model unless someone was actually behaving maliciously or recklessly, but… that’s only on paper. Management can still be quick to throw someone under the bus if they think it’ll take some heat off the department, so when someone starts offering themselves to the bus cuz that’s the path of least drama, I’ll redirect to systems flaws before management has a chance to act on that.
Plenty of times at work, I see people give an apology for something they had no control over, or did have control over but were acting in good faith, so they’re quick to start dropping apologies to management especially, hoping that it will diffuse the situation. I’m quick to step in with “naw fuck that, this isn’t on you, let’s figure out what happened and why so we can stop it from happening again”
Most healthcare settings embrace that kind of no-fault model unless someone was actually behaving maliciously or recklessly, but… that’s only on paper. Management can still be quick to throw someone under the bus if they think it’ll take some heat off the department, so when someone starts offering themselves to the bus cuz that’s the path of least drama, I’ll redirect to systems flaws before management has a chance to act on that.