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Listen here, buddy. That needs to be labeled “not safe for IT” because it gave me PTSD.
Apologies
Your clients knew how to use the mouse?!?
Nightmare fuel
I asked a client to close all open windows and he literally stood up and shut all windows in his apartment. I’ve had heard that as a bad joke before, but i experienced it live during a support call.
Edit: another highlight was the client who answered to the question what 56k modem she used with the words: “My modem is lit up and colorful.”
Imagine a world where everyone has some CLI for most of the stuff, even if alongside GUI
- How do I X?\
- Ctrl+Alt+T and paste this.
(Even though it’s not good for security)
You want not good for security? Just ssh into their machine and fix it from a terminal.
This is what clickfix is based on.
You went past it, not you went passed it. Or you (just) went and passed it. Or you passed it.
I have to regularly help my aging mother (and sometimes neighbors) with their phones. The damn thing of every manufacturer having their own Android version(s)/skin(s), and UI/UX designers changing the layout every new version of an app, makes me want to violently slap their collective faces with a large trout
The annoying part of this is that any good UX person will tell you not to keep changing things around, but they get overruled by MBAs and shareholders.
Last time I checked, both AnyDesk and RustDesk can remote access Android phones. You will need to set it up in person, because the install is too complicated for non-technical person.
And that’s why remote desktops became a standard in the desktop support industry.
Remote control is the way to solve this. Non-technical people are not good input devices
and then they get angry and bitch about you being rude, unhelpful and how you “didn’t know how to fix the problem”.
Too many letters. Ain’t nobody going to count them. Wouldn’t surprise me if that were a reason people didn’t post 😄
True. Should rename to i7t12
The issue with my dad is that he does thing with computer seldom enough that he forgets. He packs away his laptop and prefer i do the regular things for him. (i refuse this) He could do it more often or write it down. But he is lazy. So he needs directions every time. When he intends to copy or move files, he still drags files, droping it randomly somewhere on the explorer window and making a mess. Then he loudly shouts in frustration, when his files are not where he expects. I keep telling him to not use drag and drop. I should disable that.
This is why modern media players try to find your media based on metadata, ignoring file structure.
This is why modern media players try to find your media based on metadata, ignoring file structure.
Which is a nice option, but I geneally need a well presented visual way to find things too because I frequently forget the names due to ADHD. Visual reminders are great when I can’t think of the name.
I don’t know how much easier it can get than drag and drop. Do you mean copy/cut and paste, because I don’t think remembering paths for the CLI is easier.
And this is why I left IT. It was either gonna be an aneurysm or a bullet. The meme about tech workers leaving to become farmers is a legit path, my fellow IT workers.
The thing I learned from help desk was a profiency at mastering the mute button.
I don’t narrate clicking and typing directions to people anymore. If you want my help, you stand up and I sit down.
Sometimes giving the fish is the right choice.
This is the way
I feel like that’s more to do with age, than tech proficiency.
Definitely felt the meme when assisting my mother with tasks.
Definitely been the meme when a new UI redesign happened that completely bamboozled whatever priors I had to the point that I seemingly could not notice large buttons on a sidebar that I wasn’t expecting.
I think it’s neither age nor tech, it’s how the human brain works. Same thing happens on a sailboat: “Pull on that red line. The one by your right hand. No, not the blue one, the red one that’s directly in front of you, inches from your hand…”
Cheese is on the top shelf instead of the middle shelf, “We’re out of cheese!”
How I hate switching between my phone/computer and my partner’s phone/computer. We don’t even have the same keyboard! Everything is in a different place! So frustrating
As someone who rebinds the Capslock key to be a special modifier (mostly for switching windows), it freaks people out sometimes when I’m typing on their machine and then suddenly stART WRITING LIKE THIS
I have a shortcut to switch keyboard layouts, and I switch layouts to find “weird symbols” all the time… I am almost unable to type on any other computer
we’re… we’re teaching ourselves habits that place us firmly into a friendless corner 😢
Why not just keep a small keyboard with you that remembers your short cuts and macros?
It should be plug and play on mobile devices too if friends want you to type something there
I actually would love a portable version of that, as long as it unpacked to a 70% keyboard. Anything smaller would drive me crazy
I wince with pain every time I want to exit a Windows terminal and only end up typing a
^Dcharacter.Yes! Or Ctrl-R
