I like when they tell me to press whatever number and they’ll call me back when it’s my turn
Nothing is the worst option as you don’t know if anything is actually happening.
The voice interrupts are annoying as hell more so when trying to direct you away from the call to the web platform that just told me to call because its too complex.
Music or radio is fine. As long as its not Opus No.1 or terrible chip tune.
The best hold music I heared was 2009ish IBM hold music, light jazz with no voice interrupts.Sometimes if you yell profanities into the phone they bump you up in the queue… Or it makes time go by faster.
You are currently Caller #5 waiting to speak with a representative. Thank you for your patience…
You are currently Caller #2 waiting to speak with a representative. Thank you for your patience…
3 customers just threw away their phones rather than listen to that.
Nothing
The N64 GoldenEye watch theme.
But would it ruin it after a long wait?
Edit: Just started listening to a 30min version. Not ruined.
i want to not hear that i can use the website yo resolve my issue because i am only calling because the website is unusable trash
VMware?
I despise the music just because they always play it at the highest possible volume. I have to turn it down to the lowest point in my telephone, to be able to endure it at all. Then when a human voice appears, I hardly hear it.
My favourite is being on hold for disability benefits when one of my symptoms is sound sensitivity which makes it hard to listen to music and they play shitty music really loud. And then intersperse it with messages that sound like somebody answering the phone but it’s just a message to say that I’m on hold (which is useful because I couldn’t tell that from the hold music and the fact I wasn’t talking to somebody) and that the call volume is unusually high and definitely not like this every day on purpose as a cynical ploy to disincentive people for applying for benefits because you can’t apply online where I live. And then they answer and you have a conversation, the whole point of which is to get them to send you a form to fill in online, but the call cuts out half way through and they don’t call you back so you have to go through the whole thing again but you can’t because the first wait has used up all your spoons for the day. I’m not angry, which d’you ask?
Maybe just the occasional beep would be fine.
a scream that increases in volume the closer i am to the front of the queue
The least awful are the ones that just occasionally say “You are currently number <x> in the queue and your estimated wait time is <y>.”
That’s at least useful information.
The WORST are one that just interrupt the music every 20-60 seconds to start talking about some random bullshit about your call being important, or instructions to the web portal, or an advertisement for better deals.
Seriously, I am just listesning for a human voice and having my focus continuously pulled like that with no satisfaction gives me a major case of attentional blue balls.
I don’t mind jazz.
Or oldschool Grand Turismo’s menu music.
Anything but complete silence. I get unnecessarily anxious and worry I’ve been disconnected and will have to start all over.
I’d like to hear a never ending stream of dad jokes interspersed with “you are number $x in the queue, your estimated wait time is $y”
If they put on some goldeneye 007 n64 music tracks, it would be perfect.
