This also works on IT managers if you say “can we use AI to do that?”.
Show me how you reboot the PC.
*User turns off monitor
50/50 chance they believe you.
“Did you make sure it’s plugged in?”
“Of course I did! Do you think I’m an idiot?”
“You mind just checking for me real quick?”
“…”
“Sir?”
“Never mind, it’s working now.”
As someone who’s an IT person I can tell you the vibe is actually, “Well shit, I guess I’m going to actually have to diagnose something.”
I will not believe you anyways and reboot just in case.
Then you look at the uptime. 247 days. No longer have you been elevated. Now you’re the vilest of vile. You’re the user that lies. You just say what you think we want to hear, don’t you? Well, now you’re getting put on hold. For as long as your uptime was.
Except when they’re not lying but windows by default has ‘fast-startup’ enabled, so every time they shutdown the uptime never resets.
I have a dark secret. I used to have CenturyLink DSL around 5 years ago, and the tech asked me if I had restarted the modem during one of the many stints where I would get bits per second rather than the “10mbps” we were supposed to get
I lied every time. I’m sorry CenturyLink tech support employee, but man did CenturyLink suck, and man am I absolutely sure that it never fixed the issue.
At one point I filed a complaint with the FCC and got a letter from CenturyLink telling me that they knew about the complaint!
We know when you lie. We can see uptime stats.
My wife’s standing at her company’s IT dept skyrocketed during COVID lockdowns.
Why? Because we were both working from home, and aside from helping her with basic troubleshooting, I also helped her formulate her tickets better.
Turns out, tech support folks like it when a ticket has concise info, instead of “screen broke”.
How is this about programming?
Edit: Keep on downvoting, I simply asked a question…
It’s about IT. Close enough
As there are not many subs on Lemmy, things do get overlap.
Took my freshly re-cobbled together computer to local computer guy after an upgrade with hand-me-down parts. He asked what was wrong and I said there was an alarm for the CPU fan, and that I’d torn the case open and hooked a second fan into the CPU fan connection and it also didn’t work, and the I plugged the CPU fan into a different connection and got it working, so by elimination I was pretty sure the fans were good and the connection in the motherboard was bad.
He seemed mildly amused/impressed by my spiel. I’m not really a computer person, but swapping out parts to narrow down the source of the problem seemed logically basic.
I ended up chilling with him while he worked on things. He found WinZip on my desktop and let out a “whoa retro.” which hurt me deeply.
I’m not really a computer person
Yes, you are.
seemed logically basic
See. You are.
“Ok let me check on something”
Uptime: 156 hours
"let’s restart using what I like to call, ‘the right way’ "
“I restart every day before going home”
Uptime: 19:23:07:24
Yeah… Logging off isn’t restarting…
(Brought to you by my actual day today)
E: correct autocorrect
E2: of course that’s not why I told her. I explained how fastboot sometimes takes over and doesn’t actually restart the device, only “refreshes” the experience. I recommended she restart at least once a week. We’ll see what happens.
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